Shipping Policy

Shipping Coverage

MIJAS delivers across all serviceable pin codes throughout India through reputed national courier partners including Delhivery, BlueDart, DTDC, and India Post Speed Post.

Shipping Charges & Free Delivery

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  Free Pan-India Delivery: Available on all prepaid orders exceeding our free shipping threshold (currently ₹999).
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  Standard Flat Rate: A nominal delivery charge of ₹49–₹99 applies to orders below the free shipping threshold, calculated transparently at checkout.
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  Cash on Delivery (COD): An additional nominal COD handling fee may apply to cover logistics cash management.

Processing & Dispatch Timelines

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  Artisan Handcrafting & Verification: As our jewellery is handcrafted with utmost care, orders are packed and dispatched within 1 to 2 business days (Monday to Saturday, excluding national holidays).
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  Customized/Bespoke Orders: Made-to-order pieces may take 3 to 4 business days before dispatch. You will be notified during order confirmation.

Estimated Delivery Times

Once dispatched, estimated transit times are as follows:

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  Metro Cities (Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad): 2 to 4 business days.
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  Tier 2 & Tier 3 Cities: 3 to 6 business days.
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  Northeastern States, J&K, Remote Pin Codes: 5 to 8 business days.

Please note: Transit times may experience occasional delays during peak festive seasons, severe weather, or regional restrictions.

Real-Time Tracking

As soon as your parcel is scanned and dispatched by the courier, you will receive an automatic tracking link via SMS, WhatsApp, and email. You can monitor your shipment's journey in real time until it reaches your doorstep.

Non-Delivery & Failed Delivery Attempts

Our courier partners will make up to 3 delivery attempts and contact you via phone. If a parcel is returned to us due to incorrect address, unreachable phone number, or repeated refusal, re-shipping charges will apply to dispatch the package again.

Damaged Packaging on Arrival

If the outer tamper-evident security bag appears opened, torn, or damaged at the time of delivery, please do not accept the package or take photos and note "Received in damaged condition" on the courier delivery proof, followed by an immediate message to our support team at +91 6354520839.