Refund & Exchange Policy

Return & Exchange Overview

At MIJAS, every piece of jewellery is handcrafted with meticulous love and inspected through strict quality checkpoints before dispatch. Because our creations are delicate and personal adornments, we maintain a transparent, fair, and customer-first Refund & Exchange Policy.

Eligibility for Returns & Replacements

We accept requests for replacement or refund under the following conditions:

• ✦
  Transit Damage: The jewellery arrives damaged, broken, or defective during shipment.
• ✦
  Incorrect Item: You received an item different from what was ordered (wrong design, color, or model).
• ✦
  Missing Items: Any component or item is missing from the sealed package.

Reporting Window

• ✦
  Any damage, defect, or discrepancy must be reported within 48 hours of delivery.
• ✦
  Requests raised after 48 hours of confirmed delivery cannot be entertained due to the delicate and artisanal nature of handcrafted jewellery.

How to Initiate a Return or Exchange

1. 1
   Take clear photos of the defect and the unboxing video.
2. 2
   Contact our support team via WhatsApp at +91 6354520839 or email jt5219303@gmail.com with your Order ID and description of the issue.
3. 3
   Our quality team will review your request within 24 business hours.
4. 4
   Once approved, we will arrange a reverse pickup or provide return instructions.

Non-Returnable Items

The following categories are non-returnable and non-refundable:

• ✦
  Items marked as "Final Sale", "Clearance", or purchased during clearance flash sales.
• ✦
  Customized or bespoke jewellery crafted specifically to customer dimensions or initials.
• ✦
  Items showing signs of wear, perfume damage, water damage, chemical exposure, or unauthorized alterations.
• ✦
  Earrings (for hygienic and sanitary standards, unless received damaged).

Refund Process & Timelines

• ✦
  Replacements: If eligible, a brand new replacement piece will be dispatched within 2-3 business days of verification.
• ✦
  Refunds: If a replacement is out of stock or mutually agreed upon, refunds are initiated within 3-5 business days of item inspection.
• ✦
  Prepaid Orders: Refunds will be credited back to the original payment source (Card / UPI / Net Banking) within 5-7 working days as per bank processing schedules.
• ✦
  Cash on Delivery (COD) Orders: Refunds will be credited via direct UPI transfer or NEFT bank transfer upon sharing verified account details.

Cancellations

Orders can be cancelled free of charge within 2 hours of placement before dispatch processing begins. Once an order is handed over to our courier partner and a tracking number is assigned, cancellation is not possible.